Privacy Policy

Effective Date: 5th April 2025
Last Updated: 5th April 2025

Najoomi Technologies SMC-Pvt. Ltd. (hereinafter referred to as "Najoomi", "we", "us", or "our") is committed to protecting the privacy and personal data of all users who access and utilize its platforms and services, including but not limited to QuickTalk and Xperia (hereinafter collectively, the "Services").

This Privacy Policy (hereinafter referred to as "Policy") explains how Najoomi collects, uses, discloses, stores, and protects your personal information in accordance with applicable data protection laws, including the laws of the Islamic Republic of Pakistan and international best practices, where applicable.

Scope and Consent

By accessing or using the Services, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data in accordance with the terms herein.

If you do not agree with the terms of this Policy, please discontinue use of the Services.

Information We Collect

Najoomi may collect the following categories of personal and technical information:

Personal Identifiable Information (PII):

• Full name
• Email address
• Phone number (if provided)
• Organization or company name
• Role or designation
• Account credentials

Demographic and Preference Data (where applicable):

• Country and time zone
• Language preferences
• Device type and operating system

Usage and Activity Data:

• Login timestamps and frequency
• Session duration
• Features accessed within the platforms
• Communication logs (e.g., call or message metadata within QuickTalk)

Technical and Device Information:

• IP address
• Browser type and version
• Operating system and platform
• Device identifiers

Payment and Transactional Data (when payment gateway is integrated):

• Transaction history
• Plan type and duration
• Payment confirmation reference (no card or financial data is stored directly by Najoomi)

How We Use Your Information

Najoomi collects and processes personal information for the following purposes:

• To provide, operate, and maintain the Services;
• To authenticate users and manage user accounts;
• To monitor service performance and enhance user experience;
• To analyze platform usage for improvement and innovation;
• To send transactional emails, service updates, or administrative notices;
• To enforce our Terms of Service, prevent fraud, and ensure security;
• To comply with legal obligations and respond to lawful requests.

Legal Basis for Processing

Our legal basis for processing your personal information includes:

• Your explicit consent (for optional services or communications);
• Fulfillment of a contractual obligation;
• Compliance with legal requirements;
• Legitimate interests of Najoomi in improving the Services and ensuring secure operations.

Disclosure of Information

Najoomi does not sell or rent personal information to third parties.

We may disclose personal information under the following circumstances:

• To authorized Najoomi personnel and affiliates on a need-to-know basis;
• To trusted third-party service providers (e.g., hosting services, analytics, payment processors) who are contractually bound to protect your data;
• To comply with applicable legal requirements, court orders, or law enforcement requests;
• In connection with a business transfer, merger, acquisition, or asset sale, with appropriate notice to affected users.

Data Retention

Najoomi retains personal data for as long as is necessary to fulfill the purpose for which it was collected, unless a longer retention period is required by law or regulation.

Upon termination of a user account, Najoomi may retain minimal data for record-keeping, legal compliance, dispute resolution, and security purposes.

Data Security

Najoomi employs industry-standard security measures, including encryption, firewalls, access control protocols, and secure server infrastructure, to protect personal data against unauthorized access, loss, misuse, or alteration.

Despite our best efforts, no system can guarantee absolute security. Users are encouraged to use strong passwords and maintain the confidentiality of their login credentials.

International Data Transfers

As Najoomi's platforms may be accessed from jurisdictions outside Pakistan, users acknowledge and agree that their personal information may be transferred to and processed in countries that may not offer the same level of data protection as their home jurisdiction. In such cases, Najoomi ensures appropriate safeguards are in place.

User Rights and Choices

Subject to applicable law, users may:

• Request access to the personal data we hold about them;
• Request correction, deletion, or restriction of their data;
• Object to certain processing activities;
• Withdraw consent at any time (where consent was the basis of processing);
• Request data portability (in applicable circumstances).

All such requests should be submitted in writing to hello@najoomi.ai. We will respond within a reasonable timeframe, not exceeding 30 days.

Cookies and Tracking Technologies

Najoomi may use cookies, web beacons, and similar technologies to:

• Maintain session state;
• Track user navigation;
• Analyze usage patterns;
• Customize content and interface elements.

Users can control cookie preferences through browser settings.

Children's Privacy

Our Services are not directed to children under the age of 13. Najoomi does not knowingly collect personal information from individuals under this age. If we become aware of such data collection, we will delete the data promptly.

Policy Changes

Najoomi reserves the right to amend or update this Policy at any time. Material changes will be communicated via the platform or to the registered email address on record. Continued use of the Services constitutes acceptance of the revised Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Policy or our data handling practices, please contact:

Data Protection Officer
Najoomi Technologies SMC-Pvt. Ltd.
Email: Hello@najoomi.ai
Address: Block C-12, Street 43, G-7/4, Islamabad

Governing Law

This Policy shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan, without regard to conflict of law principles.